If you are running a business and selling a product or service, you will have to up your customer service parameters. The last thing you would want is to have someone walk away because of poor customer services. Likewise, when someone calls your business, it is your chance to show the level of professionalism your company has. A lackluster response on the phone from your side will be the end of that client ever coming back to you. So you have to make sure that all people on call get a hearty and professional welcome that encourages them to take their inquiry further.
You do not have to risk the initial greeting to live operators as there is always a chance that the operator is on another call, or not following standard welcome. You can get voice greetings for business tool that prerecord standard greeting messages to whoever calls your business. Not only the system will greet the caller, but it will also direct them to the desk they want to connect to for their query.